Global – Ever felt like your customer engagement tools are playing catch-up with your customers? Today might just be the day that changes.

PushEngage, known for making web push notifications effortless, has just unveiled its largest update in years, a complete transformation designed to unify customer engagement across multiple channels.

And, in a rare stroke of timing, this monumental launch lines up perfectly with Black Friday, bringing with it an “unusual” offer: up to 60% off all starter kits, including these new features.

This isn’t just an incremental improvement; PushEngage has rebuilt its multi-channel messaging capabilities from the ground up. Now, you can manage cart recovery messages, order updates, personalized broadcasts, and even automated opt-in flows for chat widgets, all within a single platform. Forget juggling external tools or relying on digital “duct tape” to hold your marketing efforts together.

The goal is clear: meet your customers instantly and consistently, wherever they are – be it on the web, in apps, via WhatsApp Business Messaging, or through fully custom chat widgets.

A standout feature in this overhaul is a completely rebuilt visual builder for chat widgets, finally allowing brands “full design freedom.” You can customize everything from vertical or horizontal layouts and branded icons to custom calls-to-action, fonts, gradients, and color palettes.

With entry animations and complete CSS control (for those who want it), coupled with a live preview, your chat widget can now truly reflect your brand’s unique identity. But aesthetics are only part of the story; precision targeting for higher conversions is also a major focus.

The platform now offers enterprise-grade control made simple, with page-level, geo-targeting, device-based, business hour, holiday, and timezone-aware rules, plus exit-intent, delay, and scroll-depth triggers.

For teams handling WhatsApp or chat, PushEngage is introducing unlimited agents and smart profiles. This means you can add as many agents as needed, create detailed agent profiles with avatars, languages, roles, and tags, and set availability schedules with per-agent routing. This is designed for real-world teams, not just solo operators, promising smoother workflows and a cleaner, faster builder experience overall.

Every part of this release, according to Rakesh Das, General Manager at PushEngage, “came from your feedback,” emphasizing a truly community-driven development process.

PushEngage began with one simple goal: to make web push effortless. However, as customers increasingly flow between web, apps, WhatsApp, and chat, brands need to keep pace. This update transforms PushEngage into a unified messaging engine that reflects how customers truly behave today. It’s an ambitious step forward, promising to revolutionize how businesses connect with their audience.

So, if you’ve been considering an upgrade to your customer engagement strategy or waiting for a significant discount, this is it. PushEngage’s Black Friday offer of up to 60% off new plans, encompassing all these groundbreaking multi-channel features, is their most generous offer of the year.

it’s an invitation to join the next era of customer engagement. Are you ready to unify your messaging and truly connect with your customers?