Xsolla Unveils A New Fast & Fair Refunds Solution, Bounty Program for Gamers

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a preview of the Fast & Fair Refund notice
a preview of the Fast & Fair Refund notice

Xsolla, a video game industry platform has introduced its new Fast & Fair Refunds Solutions and a Bounty Program for gamers.

What the heck is Xsolla?

Xsolla is the video game business engine with a set of tools and services that help developers and publishers to operate and sell more games. It operates as a merchant and seller of record for major gaming entities like Valve, Twitch, Ubisoft, Epic Games, and PUBG Corporation.

Their products include Xsolla Pay Station and it’s #1 Anti-fraud solution, Xsolla Partner Network, Xsolla Site Builder, Xsolla Store, Xsolla Login, and Xsolla Launcher.


Xsolla’s New Refund Solution

a preview of the Fast & Fair Refund notice
a preview of the Fast & Fair Refund notice

Xsolla’s New ‘Fast & Fair’ Refunding Solutions now allows game consumers an effective way to evaluates a games refund policy right at checkout. The creates a more open communication for consumers, simplifying the understanding.

Each checkout will show an alert box showing whether a game is eligible for refund and its policy.

There are three policy types: Limited, Moderate or Flexible which are set by a games developer.

There is also a simple form where players can easily submit a refund request covering 130+ currencies and 700+ payment systems. Long-term, Fast & Fair Refunds will feature tools that will allow gamers to follow their refund status and receive automatic reversals.

Not only does Xsolla simply the refund experience for game purchasers but game developers who can now easily manage refunds in a scalable way.

Game developers can also rest assured knowing the system is compliant with regional laws and translated into local languages.

All three presets cover the different products developers offer such as physical goods, game keys, digital goods and virtual currency, and allow gamers to request a refund within 14 days of the purchase.

In the end, not only does this refunding solution solves the issues faced by the parties involved(Consumer & Game developer) but allows more time for the game developer to do what they do best, create the next big game.

“We’re looking to set a new standard for ease of use and transparency to protect our partners and their consumers when it comes to payments and refunds,”

said Chris Hewish, President of Xsolla.

Xsolla’s Bounty Program

The Xsolla Bounty Program provides gamers with rewards for their proactive efforts to help Xsolla continuously improve their product experience.

Any player can to identify and submit bugs on the platform or ideas for improving any processes, with the goal to fix flaws promptly and reward participation.

Xsolla is open to reports to help them tackle a variety of bugs such as functionality errors, misspelled word(s), missing/misleading/confusing information or incorrect context, design defects and system vulnerabilities.

This program, for web and mobile versions of the company’s website, is designed to reward responsible disclosure of bugs and as such Xsolla will honor contributions with a reward system based on severity, impact and report quality. The company will grant one bounty per bug to the person offering the first clear report.

The payment scale is based on a three-tiered flaw model:

  • Minor/$100
  • Major/$300
  • Fatal/$1,000.

Funds will be remitted to gamers’ PayPal accounts or provided as a credit for one of Xsolla’s partner’s games.

Press Release

LOS ANGELES–(BUSINESS WIRE)–Xsolla, the video game business engine that helps developers and publishers launch and operate games globally, today launched two new programs to deliver best-in-class experiences for gamers – Fast & Fair Refunds and Xsolla Bounty.

“We’re looking to set a new standard for ease of use and transparency to protect our partners and their consumers when it comes to payments and refunds,” said Chris Hewish, President of Xsolla. “We’ve created these new programs in the hopes of solving issues players have encountered when purchasing games. We want gamers to have a positive relationship with Xsolla, developers and their projects, and believe Fast & Fair Refunds along with our new Xsolla Bounty program will help to build that trust.”

Fast & Fair Refunds informs consumers of a game’s refund policy right at checkout, building trust through open communication. Xsolla understands that sometimes a refund is needed – and developers have always had their established policies for when refunds would be issued – but there are times when this process can be a challenge for gamers to navigate. Fast & Fair Refunds aims to solve the problem with a clear and concise checkout experience that details the refund eligibility and policy – Limited, Moderate or Flexible – set by the developer. There is also a simple form where players can easily submit a refund request covering 130+ currencies and 700+ payment systems. Long-term, Fast & Fair Refunds will feature tools that will allow gamers to follow their refund status and receive automatic reversals.

For game developers, Xsolla is simplifying the complexities of managing refund requests with a scalable solution to fit their needs, and are compliant with regional laws and translated into the local language. All three presets cover the different products developers offer such as physical goods, game keys, digital goods and virtual currency, and allow gamers to request a refund within 14 days of the purchase. Fast & Fair Refunds gives developers the support needed to seamlessly run a globally compliant refund process, allowing time to focus on what’s important … creating their next big game.

Xsolla Bounty Program

The Xsolla Bounty program is a proactive effort to reward gamers for helping Xsolla continuously improve and provide a seamless experience with their products. The company is calling on players to identify and submit bugs on the platform or ideas for improving any processes, with the goal to fix flaws promptly and reward participation. Xsolla is open to reports to help them tackle a variety of bugs such as functionality errors, misspelled word(s), missing/misleading/confusing information or incorrect context, design defects and system vulnerabilities.

This program, for web and mobile versions of the company’s website, is designed to reward responsible disclosure of bugs and as such Xsolla will honor contributions with a reward system based on severity, impact and report quality. The company will grant one bounty per bug to the person offering the first clear report. The payment scale is based on a three-tiered flaw model: Minor/$100, Major/$300 and Fatal/$1,000. Funds will be remitted to gamers’ PayPal accounts or provided as a credit for one of Xsolla’s partner’s games.

Additional information on Fast & Fair Refunds and Xsolla Bounty program are available at https://refunds.xsolla.com/ and https://xsolla.com/bounty.

About Xsolla:

Xsolla is the video game business engine with a set of tools and services that help developers and publishers to operate and sell more games. Serving only the video game industry, the Xsolla product suite caters to businesses from indie to enterprise, with: Xsolla Pay Station and it’s #1 Anti-fraud solution, Xsolla Partner Network, Xsolla Site Builder, Xsolla Store, Xsolla Login, and Xsolla Launcher. These tools work seamlessly to solve the complexities of distribution, marketing, and monetization so developers, publishers, and platform partners can increase their audience, sales and revenue. Headquartered in Los Angeles, with offices worldwide, Xsolla operates as a merchant and seller of record for major gaming entities like Valve, Twitch, Ubisoft, Epic Games, and PUBG Corporation. For more information, please visit www.xsolla.com.