Xsolla, a video game industry platform has introduced its new Fast & Fair Refunds Solutions and a Bounty Program for gamers.
What the heck is Xsolla?
Xsolla is the video game business engine with a set of tools and services that help developers and publishers to operate and sell more games. It operates as a merchant and seller of record for major gaming entities like Valve, Twitch, Ubisoft, Epic Games, and PUBG Corporation.
Their products include Xsolla Pay Station and it’s #1 Anti-fraud solution, Xsolla Partner Network, Xsolla Site Builder, Xsolla Store, Xsolla Login, and Xsolla Launcher.
Xsolla’s New Refund Solution
Xsolla’s New ‘Fast & Fair’ Refunding Solutions now allows game consumers an effective way to evaluates a games refund policy right at checkout. The creates a more open communication for consumers, simplifying the understanding.
Each checkout will show an alert box showing whether a game is eligible for refund and its policy.
There are three policy types: Limited, Moderate or Flexible which are set by a games developer.
There is also a simple form where players can easily submit a refund request covering 130+ currencies and 700+ payment systems. Long-term, Fast & Fair Refunds will feature tools that will allow gamers to follow their refund status and receive automatic reversals.
Not only does Xsolla simply the refund experience for game purchasers but game developers who can now easily manage refunds in a scalable way.
Game developers can also rest assured knowing the system is compliant with regional laws and translated into local languages.
All three presets cover the different products developers offer such as physical goods, game keys, digital goods and virtual currency, and allow gamers to request a refund within 14 days of the purchase.
In the end, not only does this refunding solution solves the issues faced by the parties involved(Consumer & Game developer) but allows more time for the game developer to do what they do best, create the next big game.
Xsolla’s Bounty Program
The Xsolla Bounty Program provides gamers with rewards for their proactive efforts to help Xsolla continuously improve their product experience.
Any player can to identify and submit bugs on the platform or ideas for improving any processes, with the goal to fix flaws promptly and reward participation.
Xsolla is open to reports to help them tackle a variety of bugs such as functionality errors, misspelled word(s), missing/misleading/confusing information or incorrect context, design defects and system vulnerabilities.
This program, for web and mobile versions of the company’s website, is designed to reward responsible disclosure of bugs and as such Xsolla will honor contributions with a reward system based on severity, impact and report quality. The company will grant one bounty per bug to the person offering the first clear report.
The payment scale is based on a three-tiered flaw model:
Funds will be remitted to gamers’ PayPal accounts or provided as a credit for one of Xsolla’s partner’s games.