GK Value Rewards, a loyalty program offered by GraceKennedy Limited, announced today via email to its customers that it experienced a security incident involving unauthorized access to its platform.

The company states that the incident was identified on December 31st, 2024, and immediate action was taken to secure the affected areas and prevent further unauthorized access. Their investigation revealed that customer contact information and biographical data (like gender, date of birth, and occupation) might have been compromised. Importantly, GK Value Rewards emphasizes that financial data was not accessed.

In response to the incident, GK Value Rewards is urging customers to be vigilant against potential scams and phishing attempts. The company recommends the following steps for customers:

• Monitor emails and phone calls: Be cautious of any suspicious or unsolicited communication claiming to be from GK Value Rewards.
• Beware of scams: Do not click on links or share personal information in response to unsolicited messages.
• Change your GK Value Rewards password: Use a strong, unique password for your account.
• Report suspicious activity: Contact GK Value Rewards immediately if you notice any unusual activity related to your account.

GK Value Rewards has also implemented additional security measures to prevent similar incidents in the future. Customers with questions or concerns can contact the company’s Data Protection Officer, Judith Chung, by phone at (876)-932-3006 or by email.

This incident highlights the importance of data security for loyalty programs and other organizations that handle customer information. Companies must take proactive measures to safeguard customer data and to communicate transparently with customers in the event of a security breach.